--- title: "News | Margot AI" description: "All the latest updates on Margot and AI Agents." language: "en-GB" canonical_url: "https://next.margot-ai.com/en/news-eng" source_url: "https://next.margot-ai.com/en/news-eng/" content_type: "text/markdown" --- # News [ ![AI in Customer Service: 4 Practical Use Cases](https://next.margot-ai.com/wp-content/uploads/2026/07/ai_casi_customer_service-300x171.webp) ](https://next.margot-ai.com/en/ai-customer-service-use-cases) **08**Jul ## [ AI in Customer Service: 4 Practical Use Cases ](https://next.margot-ai.com/en/ai-customer-service-use-cases) INDEX Automatic Management of Frequently Asked Requests Intelligent Ticket Classification and Assignment Automatic Conversation Summarization Support for Operators During Ticket… [ Read more ](https://next.margot-ai.com/en/ai-customer-service-use-cases) [ ![Fine-Tuning LLM: what it is, benefits and differences with RAG](https://next.margot-ai.com/wp-content/uploads/2026/06/fine-tuning-AI-300x171.webp) ](https://next.margot-ai.com/en/fine-tuning-rag-llm) **15**Jun ## [ Fine-Tuning LLM: what it is, benefits and differences with RAG ](https://next.margot-ai.com/en/fine-tuning-rag-llm) INDEX What is Fine-Tuning and when to use it in LLMs Benefits of Fine-Tuning for enterprise AI RAG vs Fine-Tuning:… [ Read more ](https://next.margot-ai.com/en/fine-tuning-rag-llm) [ ![Benefits of RAG AI for Businesses](https://next.margot-ai.com/wp-content/uploads/2026/05/vantaggi-rag-AI-300x171.webp) ](https://next.margot-ai.com/en/benefits-rag-ai-businesses) **04**May ## [ Benefits of RAG AI for Businesses ](https://next.margot-ai.com/en/benefits-rag-ai-businesses) INDEX RAG and Enterprise AI: benefits and value for businesses Main Benefits of RAG RAG and AI Agents: application scenarios… [ Read more ](https://next.margot-ai.com/en/benefits-rag-ai-businesses) [ ![Ticketing AI in the healthcare sector: optimized healthcare assistance](https://next.margot-ai.com/wp-content/uploads/2026/02/Ai-ticketing-per-healthcare-300x171.webp) ](https://next.margot-ai.com/en/ticketing-ai-healthcare) **26**Feb ## [ Ticketing AI in the healthcare sector: optimized healthcare assistance ](https://next.margot-ai.com/en/ticketing-ai-healthcare) IINDEX How artificial intelligence improves customer support in the healthcare sector Benefits of AI ticketing for patients and healthcare staff… [ Read more ](https://next.margot-ai.com/en/ticketing-ai-healthcare) [ ![The new AI plugin by Margot for WordPress](https://next.margot-ai.com/wp-content/uploads/2026/01/Copertina_nuovo-plugin_Margot--300x171.webp) ](https://next.margot-ai.com/en/new-plugin-margot-wordpress) **22**Jan ## [ The new AI plugin by Margot for WordPress ](https://next.margot-ai.com/en/new-plugin-margot-wordpress) The new plugin is an extension designed to integrate the power of Margot AI’s artificial intelligence directly into WordPress sites… [ Read more ](https://next.margot-ai.com/en/new-plugin-margot-wordpress) [ ![EU AI Act: obligations and responsibilities for Companies](https://next.margot-ai.com/wp-content/uploads/2025/12/AI-act-EU-300x171.webp) ](https://next.margot-ai.com/en/eu-ai-act-obligations) **18**Dec ## [ EU AI Act: obligations and responsibilities for Companies ](https://next.margot-ai.com/en/eu-ai-act-obligations) INDEX What is the EU AI Act and why has Europe decided to regulate AI? Objectives and principles of the… [ Read more ](https://next.margot-ai.com/en/eu-ai-act-obligations) [ ![Generative AI and AI Agents: strengths, critical issues and integration methods](https://next.margot-ai.com/wp-content/uploads/2025/11/Ai-generativa-vs-Agenti-AI-1-300x171.webp) ](https://next.margot-ai.com/en/generative-ai-ai-agents) **20**Nov ## [ Generative AI and AI Agents: strengths, critical issues and integration methods ](https://next.margot-ai.com/en/generative-ai-ai-agents) INDEX AI Agent and Generative AI: definitions and use cases Main differences between AI Agents and Generative AI Limitations of… [ Read more ](https://next.margot-ai.com/en/generative-ai-ai-agents) [ ![Large Language Models (LLMs) for a more efficient and modern Public Administration](https://next.margot-ai.com/wp-content/uploads/2025/10/LMM-AI-300x171.webp) ](https://next.margot-ai.com/en/large-language-models-public-administration) **17**Oct ## [ Large Language Models (LLMs) for a more efficient and modern Public Administration ](https://next.margot-ai.com/en/large-language-models-public-administration) INDEX What are LLMs (Large Language Models)? How Large Language Models Can Be Applied in Public Administration How the work… [ Read more ](https://next.margot-ai.com/en/large-language-models-public-administration) [ ![RAG (Retrieval-Augmented Generation) applied to AI agents](https://next.margot-ai.com/wp-content/uploads/2025/09/Rag_Margot-300x165.webp) ](https://next.margot-ai.com/en/retrieval-augmented-generation-ai-agents) **23**Sep ## [ RAG (Retrieval-Augmented Generation) applied to AI agents ](https://next.margot-ai.com/en/retrieval-augmented-generation-ai-agents) INDEX What does RAG (Retrieval-Augmented Generation) mean and how does it change AI? The main applications and benefits of RAG… [ Read more ](https://next.margot-ai.com/en/retrieval-augmented-generation-ai-agents) [ ![How AI Agents are revolutionizing Ticketing Systems](https://next.margot-ai.com/wp-content/uploads/2025/08/Agenti-AI-e-sistemi-di-ticketing-Margot--300x171.webp) ](https://next.margot-ai.com/en/ai-agents-ticketing-systems) **20**Aug ## [ How AI Agents are revolutionizing Ticketing Systems ](https://next.margot-ai.com/en/ai-agents-ticketing-systems) INDEX AI Agents in customer support systems: features and applications Technological architecture of a Ticketing System with AI Agents Benefits… [ Read more ](https://next.margot-ai.com/en/ai-agents-ticketing-systems) [ ![What is AaaS (AI Agent as a Service) and how it can transform business processes](https://next.margot-ai.com/wp-content/uploads/2025/07/AaaS-300x171.webp) ](https://next.margot-ai.com/en/what-aaas-ai-agent-as-a-service) **22**Jul ## [ What is AaaS (AI Agent as a Service) and how it can transform business processes ](https://next.margot-ai.com/en/what-aaas-ai-agent-as-a-service) INDICE Agent as a service (AaaS): what they are and why they matter How the AaaS Model Works What Are… [ Read more ](https://next.margot-ai.com/en/what-aaas-ai-agent-as-a-service) [ ![AI Agents: How they work and their applications](https://next.margot-ai.com/wp-content/uploads/2025/06/Articolo-Agenti_Margot-1-1-300x171.webp) ](https://next.margot-ai.com/en/ai-agents-how-they-work-and-their-applications) **12**Jun ## [ AI Agents: How they work and their applications ](https://next.margot-ai.com/en/ai-agents-how-they-work-and-their-applications) INDICE AI Agents: What are they and how do they work? Why AI Agents are not just simple Chatbots How… [ Read more ](https://next.margot-ai.com/en/ai-agents-how-they-work-and-their-applications)