--- title: "Create your Custom AI Agents | Margot AI" description: "Margot is the AI Agent equipped with a portfolio of AI-powered tools for customer service, IT support and internal assistance." language: "en-GB" canonical_url: "https://next.margot-ai.com/en/home-english/" source_url: "https://next.margot-ai.com/en/home-english/" content_type: "text/markdown" --- ![](https://next.margot-ai.com/wp-content/uploads/2024/12/joule-marketing-shape-hero.svg) Ask Margot! # The AI Agent for Customer Service and Business Support Margot is the special AI agent that revolutionizes your work by automating business processes. [ Discover more ** ](#intro) [ Request demo ](https://next.margot-ai.com/book-demo) ![](https://next.margot-ai.com/wp-content/uploads/2024/09/badge_isopr.webp) ![](https://next.margot-ai.com/wp-content/uploads/2025/05/home_margot.webp) ###### INNOVATIVE SUPPORT ## The AI Agent for customer service and internal support An advanced AI, equipped with a portfolio of cutting-edge tools, to provide you with a comprehensive and personalized service Classifier Virtual Assistant Chatbot Knowledge base ## Categorizes requests in real-time The AI Agent suggests the best classification based on the content of the message sent by the customer. [ Discover more ** ](https://next.margot-ai.com/product) ![](https://next.margot-ai.com/wp-content/uploads/2025/05/classificatore_ticket.webp) ## Find the best answer to your questions It suggests the best answer based on the current or previous messages. [ Discover more** ](https://next.margot-ai.com/product) ![](https://next.margot-ai.com/wp-content/uploads/2025/05/assistente.webp) ## Discover the Potential of an AI Chatbot This Margot tool ensures automation, personalization, and efficiency in the service provided. [ Discover more ** ](https://next.margot-ai.com/product) ![](https://next.margot-ai.com/wp-content/uploads/2025/05/chat.webp) ## Find the information you're looking for right away. The AI Agent searches through company documents to find what users request quickly and effectively. [ Discover more** ](https://next.margot-ai.com/product) ![](https://next.margot-ai.com/wp-content/uploads/2025/05/knowledge-base.webp) ![](https://next.margot-ai.com/wp-content/uploads/2025/03/chatbot_screen.webp) ###### Integration & Help Desk ### AI Integration with Your Helpdesk and Ticketing System Margot integrates seamlessly with leading support platforms, transforming your ticketing system into an intelligent AI-powered ecosystem. [ ** #### Automatic ticket classification It analyzes incoming requests by understanding their content, identifying the topic, and automatically applying the correct tags without any manual interventio ](#) [ ** #### Intelligent routing Tickets are automatically routed to the most appropriate queue or department, eliminating downtime caused by triage and manual assignment. ](#) [ ** #### Automatic ticket summarization It generates a clear summary of long or complex conversations, enabling the team to understand the context within seconds. ](#) [ Discover plans** ](https://next.margot-ai.com/en/plans) ###### BENEFITS ### How much would you save by using our AI Agent? We help you analyze your needs [ Contact us ](https://next.margot-ai.com/contact-us) [ ** #### More accurate and contextualized answers ](#) [ ** #### Access to always up-to-date information ](#) [ ** #### Greater reliability and reduction of errors ](#) [ ** #### Service personalization and flexibility ](#) ###### AUTOMATION ### Enhance the models through automation Implement the Retrieval-Augmented Generation solution [ ** #### Automated Workflows Improve your processes by designing complex workflows to optimize task management. ](#) [ ** #### Customizations Configure and customize the AI Agent for every need in compliance with company policies. ](#) [ ** #### Multichannel Margot Agent can be used with any communication channel. ](#) [ Discover more ** ](https://next.margot-ai.com/product) ![](https://next.margot-ai.com/wp-content/uploads/2024/12/joule-marketing-shape-left.svg) ![](https://next.margot-ai.com/wp-content/uploads/2024/12/joule-marketing-shape-left.svg) ![](https://next.margot-ai.com/wp-content/uploads/2025/05/screen_margot1.webp) ###### POTENTIAL ### Develop processes and improve performance Reduce wait times and optimize the service [ ** #### Management of complex operations Respond to requests by easily retrieving information from other systems, creating precise conversations and decisions. ](#) [ ** #### Knowledge base Organize and manage information, making it easily accessible and usable. ](#) [ ** #### Multi-point inspection Automatically assign the most sensitive tasks to a human operator. ](#) [ Discover more ** ](https://next.margot-ai.com/product) ![](https://next.margot-ai.com/wp-content/uploads/2024/12/joule-marketing-shape-left.svg) ![](https://next.margot-ai.com/wp-content/uploads/2024/12/joule-marketing-shape-left.svg) ![](https://next.margot-ai.com/wp-content/uploads/2025/05/margot_screen2.webp) ###### WORDPRESS PLUGIN ### Margot Plugin to power up WordPress with AI The AI-Optimized Plugin that acts as a smart bridge between WordPress and Margot [ Try the plugin ](https://next.margot-ai.com/en/plugins) [ ** #### Conversational widget, a chatbot integrated into every page ](#) [ ** #### Synchronize your content with artificial intelligence in real time ](#) [ ** #### Interaction directly on the site to obtain precise answers ](#) [ ** #### Automatic publishing: every new article goes immediately on Margot AI ](#) [ ** #### Answers from your content: Margot responds using your articles ](#) ###### INTEGRATIONS ### Choose to integrate Margot. Integrate our AI Agent with your business systems. Maximize the synergy between your systems with Margot. [ Start now ](https://next.margot-ai.com/book-demo) ![](https://next.margot-ai.com/wp-content/uploads/2025/03/integrations.png) ###### KEY ELEMENTS ### Achieve business goals Monitor interactions, identify critical points, and intervene to improve the user experience. ### Reporting Analyze interaction data to improve business processes ![](https://next.margot-ai.com/wp-content/uploads/2025/05/report.webp) ### Multichannel AI Agents ensure smooth and comprehensive multichannel communication across different platforms ![](https://next.margot-ai.com/wp-content/uploads/2025/05/multicanalita.png) ### Cognitive System with RAG Integration RAG goes beyond the limitations of traditional models, providing more precise and personalized responses tailored to the customer's specific needs ![](https://next.margot-ai.com/wp-content/uploads/2025/03/widget-dark-2.jpg) ### Multilingual AI agents speak your language  ![](https://next.margot-ai.com/wp-content/uploads/2025/05/lang.webp) ###### PROTECTION ## With Margot, your Privacy is safe Privacy protection allows us to build a trust-based relationship with our partners and customers. [ View more ](https://next.margot-ai.com/product) [ ** #### Business data protection Business data protection is essential to safeguard sensitive information and ensure customer privacy ](#) [ ** #### No model training The service does not use user or business data for agent training ](#) [ ** #### GDPR compliance GDPR compliance ensures that personal data is stored in a transparent and secure manner, protecting the rights of users ](#) ![](https://next.margot-ai.com/wp-content/uploads/2024/12/joule-marketing-shape.svg) ![](https://next.margot-ai.com/wp-content/uploads/2024/12/joule-marketing-shape.svg) ## How about getting down to business? Try Margot! Request a demo and try all the features of the platform. [ Request demo** ](https://next.margot-ai.com/book-demo) ![](https://next.margot-ai.com/wp-content/uploads/2025/05/home_margot.webp)